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Radio Refresh

New vehicles should arrive on your lot fully functional, but if SiriusXM is not working, follow the radio refresh steps below.

For pre-owned vehicles, refreshing SiriusXM radios is now as easy as just scanning the VIN.

  • Download the improved SiriusXM Dealer App from the App Store or Google Play.
  • Make sure the radio is on and the vehicle is outside with a clear view of the sky. For best results, open the app and turn on location services.
  • Choose “Scan VIN,” scan the VIN barcode, then press “send refresh signal now.” Or you can manually enter the radio ID.
  • It’s that simple — and you can easily repeat the process to refresh more radios. Customer trial does not begin until after the vehicle is sold.

Get the Improved SiriusXM Dealer App

All Dealership staff should download the improved SiriusXM® Dealer App to quickly refresh radios by scanning the VIN. With the improved Dealer App, you can easily send a refresh signal to any vehicle on your lot from a mobile phone.

Refresh Assistance

If you do not have an Apple or Android device, you can also refresh radios calling SiriusXM Dealer Support at 1-800-852-9696. You can find the radio ID by tuning to Channel 0 or visiting siriusxm.com/activationhelp.