Last updated: December 15, 2021
WHY DO WE PROVIDE THIS POLICY?
This Policy provides you with information about what data is collected by Sirius XM Radio Inc. (“Sirius XM”, “us” or “we”) when you visit the Sites to use our Services, including in your vehicle, or when you purchase products from us or our agents. When you visit other websites not owned or operated by Sirius XM you may see advertisements for our products and services such as “banner” ads. If you interact with those ads, you will be governed by this Policy.
This Policy has been made available in Spanish. Due to minor differences in language, the English version shall prevail and be binding even though a Spanish translation is available.
SUMMARY: WHAT INFORMATION IS COVERED AND NOT COVERED BY THIS POLICY?
Covered: The types of information we collect and share depend on the particular product or service we provide to you. This information can include:
– information we collect through the use of particular products or services and technology;
– information you voluntarily choose to disclose to us, such as your name, address, telephone number, email address, and credit card information;
– information we receive through your use of social media and our linked social media applications;
– information we receive through your use of our streaming service on an Internet-enabled device or through the use of certain Sirius XM radios which are enabled for two-way communications through a modem installed in the vehicle, such as 360L radios (“enabled radios”); and
– supplemental information we may obtain from other sources about you.
HOW IS INFORMATION SHARED?
We share your information as needed to conduct our business.
For our everyday business purposes – to provide customer service, maintenance, or other business functions to or for the Services or the Sites, to provide you with Services or with other services through our affiliates; to help personalize your listening, driving or operating experience; for sales, billing, operations, invoicing, bookkeeping, service and account-related emails, postal mail, and telephone calls; to perform customer research, to improve existing products or services or develop new ones. DO WE SHARE? Yes. CAN YOU REQUEST THAT WE STOP SHARING? No, you cannot stop this sharing.
For our own marketing purposes – to offer extensions of service, new products or services; to send information on special deals, promotions, or information which we think may interest you; to perform market research; to serve advertisements of SiriusXM products and Services. DO WE SHARE? Yes. CAN YOU REQUEST THAT WE STOP SHARING? No, you cannot stop this sharing, but you can tell us your preferred contact preferences. DO WE SHARE? Yes. CAN YOU REQUEST THAT WE STOP SHARING? No, you cannot stop this sharing, but you can tell us your preferred contact preferences.
For joint marketing with select content providers, retail outlets, or for third party offers – to offer opportunities or information; send information on products, services, or opportunities from our agents, such as automakers or retailers of satellite radios, or for other vehicle services DO WE SHARE? Yes, we may share. CAN YOU REQUEST THAT WE STOP SHARING? Yes, you can stop this sharing.
For third party advertising – to provide third party advertisements tailored to your interests on websites or applications operated by Sirius XM; or to monitor and control ad delivery, performance and frequency. DO WE SHARE? Yes, we may share. CAN YOU REQUEST THAT WE STOP SHARING? You may have the ability to limit the information shared for third party advertising. Please see the section on “Cookies” below and Your California Consumer Privacy Rights, where applicable.
YOUR CHOICES TO LIMIT OUR USE AND SHARING OF YOUR INFORMATION
Your postal address and email address:
– Go online at http://www.siriusxm.com/contactus and follow the instructions.
– Call us at 1-888-539-SIRIUS (1-888-539-7474) or 1-800-XM-RADIO (1-800-967-2346)
– “Do Not Email” Requests: Follow the instructions included at the bottom of each marketing email or newsletter, or go to the Sirius XM Newsletter Preference Center at www.siriusxm.com/emailpreferences.
– “Do not Mail” Requests” must be renewed every three (3) years if you prefer not to receive marketing mail.
Your choices not to be tracked online (“tracking”):
Our Sites do not currently respond to your web browser “Tools” to not track your activities online. There are other methods you can use to tell us and third party online advertising networks about your online tracking choices. You may opt out of how companies unaffiliated with us (see list here at www.siriusxm.com/youradchoices) use tracking tools and collect your information while visiting our Sites by visiting each of their privacy policies and following instructions there. You can also use two tools available by the Digital Advertising Alliance to register your choices about the collection and use of your data on mobile sites and across sites and applications for online targeted advertising by visiting: http://www.aboutads.info/choices/ and http://www.aboutads.info/appchoices.
Your choices not to be tracked as you use our Service:
At this time, you may not disable the collection of Listener Usage Data or Vehicle Radio Usage from your use of our online media player, our mobile applications, and enabled radios. You also cannot restrict the collection of your IP address (your “rough location”). We do not collect the geo-location of your mobile device, identifying your latitude and longitude (your “fine location”) without your express consent.
If you are using an enabled radio to receive Services, the geo-location tools on your enabled radio and your fine location may be disabled through your radio’s SiriusXM System Settings. By choosing “LISTEN NOW,” “PROCEED TO USE,” or similar, you consent to Sirius XM having access to your fine location until you take action to disable the geo-location tools. If you disable the geo-location tools and continue to use the Traffic, Travel Link and related Services while driving, we will be unable to provide you with the optimal functionality of these Services. Satellite radios other than enabled radios do not identify or transmit the fine location of your vehicle.
If you are accessing our Service through an iOS mobile app, your device may offer you the ability to limit the collection of the pseudonymous mobile device ID for your mobile device as well as the use of certain data collected through the device for the purpose of third party advertising or recognizing your usage across apps or multiple devices. For mobile apps on other operating systems, you may be able to reset and change your mobile device ID at your discretion through settings located on your own mobile device. Please refer to information provided to you by your mobile device manufacturer.
Your telephone number (for telemarketing sales calls):
“Do Not Call” Requests: You may add yourself to our “do not call” list by calling 1-866-303-5603. If a calling campaign is in process, you may continue to be contacted while your request is processed, so please allow up to thirty days for your request to take effect. We may have more than one telephone number for you or your family members, so please be specific as to which numbers you are directing us to not call. Regardless of the fact that your numbers may be listed in our records as “do not call,” we may still use the number(s) to call you for service and account-related matters. You can read more about our “do not call” policy at http://www.siriusxm.com/donotcall.
RIGHTS & CHOICES AVAILABLE TO RESIDENTS OF CERTAIN STATES
Your rights to opt-out of the potential sale of your personal information: Your personal information may be sold (as each term is defined under California Civil Code § 1798) by Sirius XM to other businesses for their own marketing purposes, or in exchange for some form of consideration to our business. If you are a resident of California, you have the right to tell us, at any time, not to sell your personal information. To opt out of the sale of your personal information, visit “Do Not Sell My Information.” Additionally, under California Civil Code § 1798.130, you are entitled to certain disclosures, which can be viewed here.
Third party marketing: Under California Civil Code § 1798.83, California residents may request certain information about categories of personal information shared by Sirius XM with unaffiliated third parties for those parties’ own marketing purposes during the previous calendar year and the names of such parties. Sirius XM does not share your personal information (as defined under this section) with third parties for their direct marketing purposes unless you specifically opt-in, or are offered the opportunity to opt-out at the time you provide personal information or request a Service and elect not to opt-out. To make a request under § 1798.83 to Sirius XM, please write to: Sirius XM, Attn: Legal Department – CA Privacy Request, 1221 Avenue of the Americas, 11th Floor, New York, NY 10104. Requests
that come to Sirius XM by other means may result in a delayed response.
If you are a resident of Nevada, you may apply limits to the sale of certain personal information to third parties for resale or licensing purposes, subject to applicable law. Sirius XM does not “sell” (as defined under Nevada Revised Statutes Chapter 603A) your personal information for any use. You are entitled to register your preference for limits on such sales in the future by sending an email to firstname.lastname@example.org, with the subject line, “Nevada Do Not Sell Request” along with your first and last name, zip code, and whether you are a former or current Sirius XM subscriber. If you are a former or current Sirius XM subscriber, in order to process your request, your email address must match the email address on your account.
Your personal information should be kept current:
You are responsible for keeping your contact information current and accurate. If for any reason you are concerned that the personal information we have for you is not correct, or if you wish to change or update any information, go to Sirius XM Listener Care online at http://www.siriusxm.com/contactus, to log into your account and manage it there. If you are unable to manage your own account online, please call us at 1-888-539-SIRIUS (1-888-539-7474) or 1-800-XM-RADIO (1-800-967-2346).
E.U. AND U.K. RESIDENTS
The Sirius XM Site and Service are intended for use and viewing by trial and paid subscribers who are residents of the United States only. We do not intend to collect, and we do not knowingly store personal information from consumers or users who are residents of countries outside of the United States. We may collect anonymous information associated with a device in order to limit territorial distribution of our Services, but do not associate such information with a device owner or residency of any particular country.
Your privacy concerns are important to us. All privacy-related complaints should be made first, through our internal complaint resolution process by submitting a written complaint via direct mail to:
Chief Privacy Officer
Sirius XM Radio Inc.
8550 Freeport Parkway
Irving, Texas 75063
Or via email to: email@example.com
Sensitive personal information should not be sent via email.