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Privacy Policy

Last updated:   June 1, 2018

WHY DO WE PROVIDE THIS POLICY?

En Espanol

This Privacy Policy (“Policy”) applies to your trial, paid, or other subscription to our satellite radio service, our streaming service, and any other service we offer such as traffic, weather (including marine and aviation), data and infotainment (collectively referred to as our “Service(s)”).  This Policy also applies to any other visit to or use you make of websites operated by or on behalf of Sirius XM, as well as our online media player, our mobile applications (the SiriusXM Apps for mobile devices), enabled radios (including those enabled with 360L), and any other technology through which our Services can be accessed such as third-party hardware for the home, applications, and radios (collectively, the “Sites”).

This Policy provides you with information about what data is collected by Sirius XM Radio Inc. (“Sirius XM”, “us” or “we”) when you visit the Sites to use our Services, including in your vehicle, or when you purchase products from us or our agents. When you visit other websites not owned or operated by Sirius XM you may see advertisements for our products and services such as “banner” ads.  If you interact with those ads, you will be governed by this Policy for information that may be collected when you link to one of our Sites.

There are useful terms explained at the end of and throughout this Policy.  This Policy has been made available in Spanish.  Due to minor differences in language, the English version shall prevail and be binding even though a Spanish translation is available.

 

SUMMARY:  WHAT INFORMATION IS COVERED AND NOT COVERED BY THIS POLICY?

Covered:  The types of information we collect and share depend on the particular product or service we provide to you.  This information can include:

–  anonymous information we collect through the use of a particular product or service and technology such as “cookies”;

–  personal information you voluntarily choose to disclose to us, such as your name, address, telephone number, email address, and credit card information;

–  personal and anonymous information we receive through your use of social media and our linked social media applications;

–  personal and anonymous information we receive through your use of our streaming service on an Internet-enabled device or through the use of a radio enabled for two-way communications (“enabled radios”); and

– supplemental information we may obtain from other sources to create a profile about you.

Not Covered:  To the extent you own or operate a vehicle capable of Connected Vehicle Services offered under a Sirius XM brand such as SiriusXM Guardian, such Connected Vehicle Services may also collect and use personal information about you and your vehicle (“CVS Collected Information”).  Sirius XM-branded Connected Vehicle Services operate independently of your Sirius XM radio or data service subscription and hardware, and are governed by their own privacy policies.  CVS Collected Information is not covered under this Policy.  Please see your vehicle’s owner manual or the privacy policy of the respective Connected Vehicle Services program for more information about their data collection and use practices.

 

HOW IS INFORMATION SHARED?

 

We share your information as needed to conduct our business.  This may include personal, anonymous, and location information.  We identify below the various reasons why we may share your information and whether you can limit this sharing. If you are covered under this Policy and also a customer of another SiriusXM-branded service, then we may share the information collected under this Policy with both other marketers for which you have choices noted below.

 

REASONS WE MAY SHARE YOUR INFORMATION

 

For our everyday business purposes — to provide customer service functions to the Sites, to provide you with Services; to help personalize your listening, driving or operating experience; for sales, billing, operations, invoicing, bookkeeping, service and account-related emails, postal mail, and telephone calls; to perform customer research.    DO WE SHARE? Yes.  CAN YOU REQUEST THAT WE STOP SHARING? No, you cannot stop this sharing.

 

For our own marketing purposes – to offer extensions of service, new products or services; to send information on special deals, promotions, or information which we think may interest you; to perform market research

DO WE SHARE? Yes.  CAN YOU REQUEST THAT WE STOP SHARINGNo, you cannot stop this sharing, but you can tell us your

preferred contact preferences.

 

For joint marketing with select content providers, retail outlets, or for third party offers – to offer opportunities or information; send information on products, services, or opportunities from our agents, such as automakers or retailers of satellite radios, or for other vehicle services  DO WE SHARE? Yes, we may share.  CAN YOU REQUEST THAT WE STOP SHARING? Yes, you can stop this sharing.

 

YOUR CHOICES TO LIMIT OUR USE AND SHARING OF YOUR INFORMATION

 

Your postal address and email address:

– Go online at http://www.siriusxm.com/contactus and follow the instructions.

– Call us at 1-888-539-SIRIUS (1-888-539-7474) or 1-800-XM-RADIO (1-800-967-2346)

–  “Do Not Email” Requests:  Follow the instructions included at the bottom of each marketing email or newsletter, or go to the Sirius XM Newsletter Preference Center at www.siriusxm.com/emailpreferences.

–  “Do not Mail” Requests” must be renewed every three (3) years if you prefer not to receive marketing mail.

Your choices not to be tracked online (“tracking”):

Our Sites do not currently respond to your web browser “Tools” to not track your activities online.  There are other methods you can use to tell us and third party online advertising networks about your online tracking choices.  You may opt out of how companies unaffiliated with us (see list here at www.siriusxm.com/youradchoices) use tracking tools and collect your information while visiting our Sites by visiting each of their privacy policies and following instructions there.  You can also use two tools available by the Digital Advertising Alliance to register your choices about the collection and use of your data on mobile sites and across sites and applications for online targeted advertising by visiting:  http://www.aboutads.info/choices/ and http://www.aboutads.info/appchoices.

Your choices not to be tracked as you use our Service:

At this time, you may not disable our tracking of Listener/Viewer/ Subscriber Behavior Data or Vehicle Radio Usage which we collect from your use of our online media player, our mobile applications, and enabled radios. You also cannot avoid our tracking of your IP address (your “rough location”).

Your choices not to be located as you use our Service through your enabled radio (“geo-locating”):

If you use our Service that requires access to your location, then the geo-location tools on your enabled radio, identifying your latitude and longitude (your “fine location”), may be disabled in your radio’s SiriusXM System Settings.  By choosing “LISTEN NOW,” “PROCEED TO USE,” or similar, you consent to Sirius XM having access to your fine location until you take action to disable the geo-location tools.  If you disable location tools and continue to use our Traffic, Travel Link and related Services while driving, we will be unable to provide you with the optimal functionality of these Services.

Your telephone number (for telemarketing sales calls):

“Do Not Call” Requests:  You may add yourself to our “do not call” list by calling 1-866-303-5603.  If a calling campaign is in process, you may continue to be contacted while your request is processed, so please allow up to thirty days for your request to take effect.  We may have more than one telephone number for you or your family members, so please be specific as to which numbers you are directing us to not call.  Regardless of the fact that your numbers may be listed in our records as “do not call,” we may still use the number(s) to call you for service and account-related matters.  You can read more about our “do not call” policy at http://www.siriusxm.com/donotcall.

 

ACCESS

Your personal information should be kept current:

You are responsible for keeping your contact information current and accurate.  If for any reason you are concerned that the personal information we have for you is not correct, or if you wish to change or update any information, go to Sirius XM Listener Care online at http://www.siriusxm.com/contactus, to log into your account and manage it there.  If you are unable to manage your own account online, please call us at 1-888-539-SIRIUS (1-888-539-7474) or 1-800-XM-RADIO (1-800-967-2346).

Your preferences, interests, and likes:

If for any reason you would like us to no longer use information you tell us about your listening preferences and interests, you may submit a request via email to:  privacy@siriusxm.com.  (Sensitive, personal information should not be sent via email.)

Your Listener/Viewer/Subscriber Behavior Data and Vehicle Radio Usage:

At this time, we are unable to provide you the ability to access, stop using, or delete your Listener/Viewer/ Subscriber Behavior Data or Vehicle Radio Usage which we collect from your use of our Services.

E.U. RESIDENTS

The Sirius XM Site and Service are intended for use and viewing by trial and paid subscribers who are residents of the United States only.  We do not intend to collect, and we do not knowingly store personal information from consumers or users who are residents of countries outside of the United States.  We may collect anonymous information associated with a device and will store it, but without personal information we cannot identify the user as a resident of any particular country.

PRIVACY COMPLAINTS

Your privacy concerns are important to us.  All privacy-related complaints should be made first, through our internal complaint resolution process by submitting a written complaint via direct mail to:

 

Privacy Officer

Sirius XM Radio Inc.

1500 Eckington Place, N.E. Washington, D.C. 20002

Or via email to:  privacy@siriusxm.com

 

Sensitive, personal information should not be sent via email.

 

THAT WAS THE SUMMARY. FOR THE COMPLETE PRIVACY POLICY PLEASE CLICK HERE